Welcome to Nikunj Fashion House
Thank you for choosing Nikunj Fashion House for your couture needs. We strive to ensure your satisfaction with every purchase. Please carefully review our Refunds, Returns, and Exchange Policy outlined below. These terms are integral to our overall Terms and Conditions, which can be accessed [here].
1. General Terms
1.1 Scope
- These terms apply to purchases made directly from Nikunj Fashion House through our website, social media platforms, WhatsApp, or other online communication channels with our customer relations executives. For in-store purchases, terms specified on your purchase receipt or invoice will prevail in case of inconsistencies with this policy.
2. Refunds
2.1 Refund Method
-Refunds will be issued only as store credit. Refunds will be processed within 5-7 working days of acceptance of the refund request if the product has not been delivered. If the product has already been delivered, the refund will be processed within 5-7 working days from receipt of the product by us.
2.2 Restocking Fee
- A restocking fee of 15% of the product’s MRP will apply for all refunds.
2.3 Store Credit Validity- Store credits issued against refunds will be valid for 12 months from the date of issuance.
3. Exchanges
3.1 Eligibility
- Goods can be exchanged for a replacement or store credit, provided they meet our terms and conditions. All exchanges, including size changes, are subject to availability and our confirmation.
3.2 Customization
- Products exchanged once will be considered customized and will not be eligible for further exchange.
3.3 Restocking Fee
- A restocking fee of 15% of the MRP will be charged for exchanges.
3.4 Condition for Exchange
- Products must be unworn, in perfect condition, and with all tags attached to be eligible for exchange. Products damaged, soiled, or returned without their original labels will not be accepted.
3.5 Non-Returnable Items
- Spaghetti, Capri Pants, Delicate items and other accessories (including jewelry, clutches, wallets, bags, scarves, and belts) are not eligible for return, exchange, or cancellation.
3.6 Size and Weight Limits
- Products exceeding size or weight limits of our shipping partners may incur additional charges or require special arrangements.
3.7 Unidentified Returns
- Unidentified returns will be sent back to the sender and will not be accepted.
4. Returns
4.1 Request Timeline
- Requests for return or exchange must be placed within 24 hours of delivery. Requests made beyond this period will not be entertained.
4.2 Condition for Return
- Products must be unworn, in perfect condition, and with all original tags attached. Any returned product not meeting these conditions may be sent back to you.
4.3 Shipping Charges
- You are responsible for shipping charges to return the product to us.
4.4 Bespoke Merchandise
- Made-to-order products are non-returnable and non-exchangeable. You are responsible for sharing any false measurements with us.
5. Cancellation
5.1 Cancellation Policy
- Orders cannot be canceled once processed. If cancellation is approved, store credit will be issued.
5.2 Discounted Orders
- No refunds are available for orders where discounts, including sales or promotional codes, were applied.
5.3 Cancellation Charges
- Approved cancellations will incur a cancellation fee of 5% of the order value, excluding amounts paid with loyalty points or store credit.
5.4 Cancellation Timing
- Orders can only be canceled if the cancellation request is received within 24 hours of placing the order. If approved, the amount will be reversed to your account within 5-7 working days. We do not process cash refunds.
5.5 Bulk Orders
- Orders containing more than five products are considered bulk orders and are not eligible for returns or refunds.
6. Customer Communication
6.1 Contact Information
- To request a return, exchange, or cancellation, please email us at Customercare.Nikunjfashionhouse@gmail.com or call our customer care number at +91 99113 55990 available 24/7.
6.2 In-Store Returns
- For in-store purchases, returns or exchanges must be completed within the specified timelines.
Nikunj Fashion House reserves the right to update or modify this policy at any time. Please review this policy periodically for any changes.
Thank you for shopping with Nikunj Fashion House!